At99 Privacy Policy – Our Commitment to Protecting Your Data

1 Introduction

Welcome to at99.win. This Privacy Policy applies to all members and visitors of the at99 platform. When you register, play games, or browse our website, certain information naturally comes to us. In this Privacy Policy, we openly explain what that information is, why it is collected, and how it is kept secure.

At99 places the highest value on the privacy of gamers in Bangladesh. We believe privacy is not just about keeping data hidden — it is about being honest with you.

2 What Information Is Collected

At99 collects two types of information — what you provide directly, and what is collected automatically.

Information Provided Directly:

• Name, mobile number, and email address provided at registration
• Copy of national ID card or passport submitted for identity verification (KYC)
• Payment details such as bKash/Nagad/Rocket number (full number is not stored)
• Information you provide when contacting at99 Support
• Information you voluntarily provide in the responsible gaming form

Automatically Collected Information:

• Device type, operating system, and browser information
• IP Address and Approximate Location
• Game logs and session data from your activity on the at99 platform
• Transaction history & timestamps
• Information collected via cookies and tracking pixels

The table below summarizes what information is collected on at99 and for what purpose:

3 How Information Is Used

At99 uses your data only for specific, defined purposes. No information is collected or used unnecessarily.

• Account Management: To create, verify, and maintain your account on at99.
• Transaction Processing: Your information is required to process deposits, withdrawals, and bonuses.
• Customer service: The at99 Support team can access your information to resolve your issues quickly.
• Ensuring security: To detect fraud, multiple accounts, and unauthorized activity.
• Legal Compliance: To comply with applicable laws and regulatory authority directives.
• Promotions & Offers: To keep you informed about new at99 offers and promotions, with your consent.
• Platform Improvement: To analyze usage patterns and further improve at99's services.

4 Is Information Shared

At99 never sells your personal information. However, data may be shared in the following limited circumstances:

• Payment processor: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to complete a transaction.
• Game provider: at99's game partners receive only the limited data required to operate the games.
• Legal Obligations: Data may be disclosed in response to a court order or a lawful request from a government authority.
• Fraud prevention: Information may be disclosed to the relevant authorities if money laundering or terrorist financing is suspected.

Outside of the circumstances listed above, at99 does not share your data with any third party. That is at99's promise.

5 Cookies Policy

At99 uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Essential for staying logged in, managing sessions, and maintaining security on at99.
• Analytical Cookies: at99 uses this to understand which games or features are most popular.
• Preference Cookies: Used to remember your language, theme, or game preferences.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some at99 features to not work properly.

6 Data Protection Measures

At99 follows the highest industry standards to protect your data. Our security measures go beyond mere compliance — they reflect a genuine commitment.

• SSL Encryption: All data transmitted on at99 is secured with 256-bit SSL encryption.
• Data Masking: Payment information is stored in masked form so that no staff member can view the complete details.
• Two-Step Verification: On at99, additional verification steps are triggered whenever a suspicious login is detected.
• Security Audit: at99's systems are regularly audited by independent third-party security experts.
• Restricted Access: at99 staff can only access the information necessary for their specific role.
• Firewall & DDoS Protection: at99's servers are protected around the clock against cyber attacks.

7 Your Rights

You have certain important rights regarding your data on at99. We fully respect each of these rights.

• Right to Access: You can request to know what information at99 holds about you.
• Right to Rectification: If any of your information is incorrect, you can have it corrected through at99 support.
• Right to Erasure: After closing your account, you may request deletion of your data once legal retention obligations have been fulfilled.
• Right to Opt Out of Promotions: You can opt out of at99 marketing communications at any time.
• Right to Data Portability: You can contact at99 Support to request a copy of your data.

To exercise any of these rights, email at99 Support. We typically respond within 7 business days.

8 Protection of Minors

At99 is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that a minor's data has been collected, we will immediately close that account and delete the associated information.

9 Data Retention Period

At99 does not store your data indefinitely. Each type of data has a defined retention period:

• Active Account Data: Retained for the duration of the account
• Transaction Records: 5 years from the date of the last transaction (legal requirement)
• KYC Documents: 3 years after account closure
• Support Contact History: 2 years
• Game logs: 1 year

Once the retention period expires, at99 securely deletes your data.

10 Policy Changes

At99 may update this Privacy Policy from time to time. For significant changes, you will be notified in advance via your registered mobile number or through the at99 app.

• The date of the most recent update is always shown at the top of this page.
• Continued use of at99 after any changes constitutes acceptance of the updated policy.
• If you object to any changes, please contact at99 support.

11 Contact

If you have any questions, concerns, or data-related requests about this Privacy Policy, at99's support team is always ready to help.